Shipping policy

2Thank you for visiting and shopping at RLC Tool Supply. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays, unless otherwise stated.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your orders will be calculated and displayed at checkout.

  • Standard Shipping: 3-7 business days - Price to be calculated at checkout.

  • Expedited Shipping: 2-3 business days - Price to be calculated at checkout.

  • Overnight Shipping: 1 business day - Price to be calculated at checkout. 

Delivery delays can occasionally occur depending on carrier volume and weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 hours.

4. Customs, Duties, and Taxes

RLC Tool Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you received your order damaged, or if your package is lost in transit, please contact our support team immediately so we can file a claim with the carrier.

Please save all packaging materials and damaged goods before filing a claim, and take photos if possible to help speed up the resolution process.

6. International Shipping Policy

We currently ship worldwide, with extra shipping charges for out of country orders to be calculated at checkout.