Refund policy

Return & Refund Policy

Thank you for shopping at RLC Tool Supply. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused, unaltered, and in the same condition that you received it.

• In its original, undamaged packaging.

• Accompanied by the receipt, invoice, or proof of purchase.

Note: Certain types of items cannot be returned, such as customized/engraved tools, clearance items marked as "Final Sale," or hazardous materials (like specialized industrial fluids or gases).

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 3–7 business days).

3. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If an item is being returned because it arrived damaged or defective, please contact customer support immediately so we can provide a prepaid return shipping label.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: Sales@RLCToolSupply.com